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TERMS OF SERVICE for Web Support Work
The following document outlines the terms of use of the NCube Technology website. You can also review our Privacy Policy, which outlines our practices towards handling any personal information that you may provide to us.Before using any of the NCube Technology services, you are required to read, understand and agree to these terms. You may only create an account after reading and accepting these terms. THE LEGAL AGREEMENTS SET OUT BELOW GOVERN YOUR USE OF THE NCube Technology SERVICES (“SERVICES”). BY USING THE NCube Technology SERVICES YOU AGREE TO THESE TERMS, AS SUCH MAY BE AMENDED FROM TIME TO TIME AT NCube Technology’S ABSOLUTE DISCRETION. IF YOU DO NOT AGREE TO THESE TERMS, YOU ARE NOT AUTHORIZED TO USE THE SERVICES.
 

ACCEPTANCE OF TERMS

The web pages available at ncubetechnology.com and all linked pages (“NCube Technology”) and is accessed by you under the Terms of Use described below (“Terms”). Please read these terms carefully before using the services. By accessing the site, viewing any content or using any services available on the site (as each is defined below) you are agreeing to be bound by these terms, which together with our Privacy policy, governs our relationship with you in relation to the site. If you disagree with any part of the terms then you may not access the site. 
 

Description Of Service

The Site is an online service that offers chat and email support to operators of websites running on single-site installations of WordPress. Services include, but are not limited to, any service and/or content NCube Technology makes available to or performs for you, as well as the offering of any materials displayed, transmitted or performed on the Site or through the Services.

Your access to and use of the Site may be interrupted from time to time as a result of equipment malfunction, updating, maintenance or repair of the Site or any other reason within or outside the control of NCube Technology. NCube Technology reserves the right to amend, suspend or discontinue the availability of the Site and/or any Service and/or remove any Content at any time at its sole discretion and without prior notice.

 
REGISTRATION

As a condition to using Services, you are required to open an account with NCube Technology and select a password and username, and to provide registration information. The registration information you provide must be accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your NCube Technology account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

Don’t reveal your Account information to anyone else. You are solely responsible for maintaining the confidentiality and security of your Account and for all activities that occur on or through your Account, and you agree to immediately notify NCube Technology of any security breach of your Account. NCube Technology shall not be responsible for any losses arising out of the unauthorized use of your Account. You are responsible for maintaining the confidentiality of your password and are solely responsible for all activities resulting from the use of your password and conducted through your NCube Technology account.

Services are available only to legal entities and to individuals who are at least 18 years old.

The term “you” or “your” as used herein shall at all times include the individual or legal entity which has subscribed to the NCube Technology Services here under, including but not limited to any and all persons and/or legal entities with which it is affiliated and/or associated, and their respective directors, officers, employees, agents, representatives, independent and dependent contractors, licensees, successors and assigns.
 
PAYMENT

You agree that you will pay for the Services, and that NCube Technology may charge your payment method for any services purchased and for any additional amounts (including any taxes and late fees, as applicable) that may be accrued by or in connection with your Account. YOU ARE RESPONSIBLE FOR THE TIMELY PAYMENT OF ALL FEES AND FOR PROVIDING NCube Technology WITH A VALID PAYMENT METHOD FOR PAYMENT OF ALL FEES.

Your total price will include the price of the product but expressly excludes any applicable taxes; such service tax is based on the bill-to address and the applicable tax rate in effect at the time you use the Services. We will charge tax only in such jurisdictions where the Services are taxable.

Prices for the Services may change at any time at NCube Technology’s sole and exclusive discretion. The Services do not provide price protection or refunds in the event of a price reduction or promotional offering.
 
USE OF SERVICES AND RENTED CONTENT

You agree that the Service may include security technology that limits your use and that you shall use the Service in compliance with the applicable usage rules established by NCube Technology and its licensors (“Usage Rules”), and that any other use may constitute a copyright infringement. NCube Technology reserves the right to modify the Usage Rules at any time. You agree not to violate, circumvent, reverse-engineer, decompile, disassemble, or otherwise tamper with any of the security technology related to such Usage Rules for any reason—or to attempt or assist another person to do so. Usage Rules may be controlled and monitored by NCube Technology for compliance purposes, and NCube Technology reserves the right to enforce the Usage Rules without notice to you. You agree not to access the Service by any means other than through software that is acceptable to NCube Technology. You shall not access or attempt to access an account that you are not authorized to access. Violations of system or network security may result in civil or criminal liability.

 

RELEASE AND INDEMNITY

You hereby expressly and irrevocably release and forever discharge NCube Technology, its affiliated and associated companies, and their respective directors, officers, employees, agents, representatives, independent and dependent contractors, licensees, successors and assigns of and from any and all actions, causes of action, suits, proceedings, liability, debts, judgments, claims and demands whatsoever in law or equity which you ever had, now have, or hereafter can, shall or may have, for or by reason of, or arising directly or indirectly out of your use of the Site and the Services.

You hereby agree to indemnify and hold harmless NCube Technology, its affiliated and associated companies, and their respective directors, officers, employees, agents, representatives, independent and dependent contractors, licensees, successors and assigns from and against all claims, losses, expenses, damages and costs (including, but not limited to, direct, incidental, consequential, punitive, exemplary and indirect damages), and reasonable attorneys’ fees, relating to, resulting from or arising out of, in whole or in part (i) any breach of these Terms, whether or not deemed to be material or immaterial; (ii) the use of or reliance upon the Services, by you or any person acting on your behalf or using your account or NCube Technology Username and password; or (iii) any material or immaterial violation of any rights, title or interests of any third party.

 

LIMITATION OF LIABILITY

In no event shall NCube Technology be liable to You under any legal or equitable theory, including but not limited to contract, tort, strict liability, negligence, common lawor with respect to the site, the service or any content (i) for any lost profits, loss of use, or actual, special, indirect, incidental, punitive, or consequential damages of any kind whatsoever. You understand that your sole remedy for any damages you allege have been sustained as a result of the Services is to cancel your subscription.

NCube Technology, AND THEIR LICENSEES, AFFILIATES, AND LICENSORS MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SERVICES, INCLUDING, WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE YOUR ABILITY TO TERMINATE THE SERVICE EFFECTIVE UPON RECEIPT BY NCube Technology OF YOUR WRITTEN NOTICE OF TERMINATION, TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW.
INTELLECTUAL PROPERTY

NCube Technology, ncubetechnology.com and other Lifetime Value LLC graphics, logos, designs, page headers, button icons, scripts, service names and any other intellectual property are the sole and exclusive intellectual property of NCube Technology. NCube Technology’s intellectual property may not be used in connection with any product or service without the prior written consent of NCube Technology. Notwithstanding the foregoing, the images and icons available in the NCube Technology Press Kit may used by partners and approved third party sites in connection with providing appropriate links to the NCube Technology Site.

 

SUPPORT REQUESTS & REASONABLE USE

Support must be requested through the proper channels to be received and responded to in a reasonable amount of time. To request support please email mail@www.ncubetechnology.com. Each request is subject to a maximum of 30 minutes of development. The effort required for development is exclusively determined by the NCube Technology management. For work outside of the scope of the NCube Technology 30 minute development agreement, NCube Technology management may provide alternative solutions to the client including referral to the NCube Technology partner network.NCube Technology provides 24/7 support, but provides no guarantee either express or implied on the timeframe of when a support request can or will be resolved.Your requests are subject to approval by NCube Technology management or by its assigned agent.
Requests should fall within the following categories.UI troubleshooting (HTML, CSS, Javascript)
Styling elements with CSS
Content population & image manipulation
Creation of basic graphics (e.g. buttons, banners, etc.)
WordPress consulting (advice and support)
Optimization of CSS, Javascript and Images
Theme/plugin audits
Plugin installation and implementation
If you are unsure about the whether or not a request meets these criteria, submit it as a ticket to our support system and we will either accept the ticket or deny the ticket based on managerial approval.

Examples of requests which shall not meet NCube Technology management approval for support:

Website redesign

Landing page design

Custom plugin development

Custom theme development

Search marketing/SEO services

Any fix deemed by NCube Technology management to exceed 30 minutes effort

 

THIRD-PARTY MATERIALS

Certain services available may include materials from third parties. NCube Technology may provide links to third-party websites as a convenience to you. You agree that NCube Technology is not responsible for examining or evaluating the content or accuracy and does not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties. You agree that you will not use any third-party materials in a manner that would infringe or violate the rights of any other party and that NCube Technology is not in any way responsible for any such use by you.

 

UNLIMITED AND REASONABLE USE

We will try our level best to offer quality services that matches for our clients.In case, any client is not completely satisfied with our services we can provide a refund. All refunds will take maximum of 7 working days to process and it will be refunded in your account either by Account Credits or direct deposit in your bank account.If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of Payment Gateway Name payments refund will be made to the same Bank account.Domain Name Registration / Domain Transfer or other domain related services is NOT refundable. Once you purchase your Domain Name, you are its owner and it cannot be “returned” until the duration of the domain term has expired.Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.There are no refunds on dedicated servers, administrative fees, install fees for custom software, or domain name purchases. Refund requests for shared and reseller accounts after the initial 30 days non-conditional money back period will be refunded on a prorated basis of any unused time.Domain registration fees are non-refundable. The customer owns the domain and in case of cancellation can transfer the domain to another registrar if he wishes to.

Web hosting fees are non-refundable. The customer owns the hosting space and in case of cancellation can still continue to use it if he wishes to.

Payments for account addons (SSL certificate, static IP etc) are non-refundable as they are included only during the life of the hosting plan.

We don’t just want you to enjoy our products, but also our commitment. We stand behind each of our products and want you to make the most out of your purchase.

This is why we’re happy to offer  40-day money back guarantee on everything we sell.

If you are experiencing a problem with one of our products and are considering the possibility of getting a refund, please feel free to email us: mail@www.ncubetechnology.com. We will address your issue promptly because if you’re not satisfied, we’re not satisfied.

 

TERMINATION & CANCELLATION

Cancellation can occur at anytime. You are never required to stay with us – in fact, we’d prefer you have the option to leave if you are unhappy with our service and give us feedback on how we can serve you better.NCube Technology may terminate or suspend any and all Services and/or your NCube Technology account immediately, without prior notice or liability, for any reason whatsoever, or for no reason, including without limitation if you breach the Terms. Upon termination of your account, your right to use the Services will immediately cease. If you wish to terminate your NCube Technology account, you must Contact us with your termination request. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.You can contact us through the contact page or support area to issue a termination request. 

CHANGE

NCube Technology reserves the right, at its sole discretion, to modify or replace the terms at any time. If the alterations constitute a material change to the terms, NCube Technology will notify you by posting an announcement on the site. What constitutes a material change will be determined at NCube Technology’s sole discretion. You shall be responsible for reviewing and becoming familiar with any such modifications. Using any service or viewing any content following notification of a material change to the terms shall constitute your acceptance of the Terms as modified.

 
MISCELLANEOUS

No agency, partnership, joint venture, or employment is created as a result of the Terms and you do not have any authority of any kind to bind NCube Technology in any respect whatsoever. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder. NCube Technology shall not be liable for any failure to perform its obligations here under where such failure results from any cause beyond NCube Technology’s reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation (including “line-noise” interference). If any provision of the Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the Terms shall otherwise remain in full force and effect and enforceable. NCube Technology may transfer, assign or delegate the Terms and its rights and obligations without your consent. The Terms shall be governed by and construed in accordance with the laws of The United States of America, as if made within California between two residents thereof, the parties submit to the exclusive jurisdiction of California courts. Both parties agree that the Terms is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of the Terms, and that all modifications must be in a writing signed by both parties, except as otherwise expressly provided herein.

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